Warranty information

ReGolf Co. 5228 King George Blvd #103, Surrey, BC V3S 1A2
Phone: (604) 282-1168
Website: regolfco.com
Email: warranty@regolfco.com

Effective Date: February 12, 2026
Last Updated: February 12, 2026

1. Introduction

ReGolf Co. ("ReGolf," "we," "us," or "our") stands behind the quality of our pre-owned golf equipment. This Warranty Information document outlines the warranty coverage, limitations, and claim procedures for products purchased from ReGolf.

Our warranty reflects industry-standard practices for pre-owned golf equipment retailers while maintaining ReGolf's commitment to trust, transparency, and customer confidence.

2. 30-Day Limited Warranty on Pre-Owned Golf Clubs

2.1 Warranty Coverage

ReGolf provides a 30-day limited warranty on all pre-owned golf clubs (drivers, fairway woods, hybrids, irons, wedges, and putters) purchased from our store or website.

This warranty covers:

Structural defects in clubheads (cracks, breaks, separations)
Shaft defects (cracks, breaks, structural failures)
Hosel or ferrule failures (separation, cracking)
Manufacturing defects not disclosed at the time of purchase
Material failures inconsistent with the product's condition rating

2.2 Warranty Period

The warranty period begins on the date of purchase and extends for 30 days. To qualify for warranty coverage, defects must be reported within this 30-day period.

2.3 What Is NOT Covered

This warranty does not cover:

Normal wear and tear, including grip wear, cosmetic scratches, paint chips, bag chatter, or finish deterioration
Damage resulting from misuse, abuse, neglect, or improper care
Damage caused by unauthorized modifications, repairs, or alterations
Damage from accidents, improper storage, or environmental conditions (rust, corrosion from moisture exposure)
Loss of distance, performance changes, or subjective dissatisfaction with club performance
Cosmetic imperfections disclosed in the product description or condition rating
Products sold "as-is" or marked "final sale" (see Section 4)
Grips, headcovers, and accessories (see Section 3)
Products purchased from third parties or unauthorized resellers

3. Warranty Coverage for Accessories

3.1 Golf Bags

Pre-owned golf bags carry a 14-day limited warranty covering structural defects such as:

Broken or non-functional zippers (if not disclosed at purchase)
Strap or handle failures due to defective materials
Stand mechanism failures (for stand bags)

Not covered: Normal wear, cosmetic damage, staining, minor scuffs, or issues disclosed at the time of sale.

3.2 Golf Balls, Grips, Headcovers, and Other Accessories

Golf balls, grips, headcovers, gloves, tees, towels, and other accessories are sold without warranty unless otherwise stated. These items are typically sold in used condition and are final sale.

3.3 New or Unused Products

Any new or unused products sold by ReGolf may be covered by the manufacturer's original warranty, if applicable. Manufacturer warranty terms are provided at the time of purchase and are subject to the manufacturer's policies, not ReGolf's.

4. "As-Is" Products and Final Sale Items

4.1 "As-Is" Designation

Some products are sold "as-is" with specific condition disclosures (e.g., cracked clubface, visible shaft wear, damaged grips, broken zippers). These products are clearly marked as "as-is" at the time of sale.

"As-is" products are sold without warranty and are not eligible for warranty claims, returns, or exchanges, except as required by law.

4.2 Disclosure and Acknowledgment

When purchasing "as-is" products, you acknowledge that:

You have been informed of the product's condition and defects
You accept the product in its current state
You waive any warranty claims related to disclosed defects

4.3 Final Sale Items

Products marked "final sale" (typically clearance or heavily discounted items) are not eligible for warranty coverage, returns, or exchanges unless the product has undisclosed defects that constitute a breach of consumer protection law.

5. Warranty Claim Process

5.1 Reporting a Defect

If you believe your product has a defect covered by this warranty, you must contact us within 30 days of the purchase date. To initiate a warranty claim:

Step 1: Contact Us

Email: warranty@regolfco.com
Phone: (604) 282-1168
In-Person: Visit our store at 5228 King George Blvd #103, Surrey, BC V3S 1A2

Step 2: Provide Required Information

Proof of purchase (receipt, order number, or order confirmation email)
Description of the defect and when it was discovered
Photos showing the defect (for online claims)
Product details (brand, model, condition rating at purchase)

5.2 Inspection and Assessment

Upon receiving your warranty claim, we will:

Review the information and photos provided
Request the product be returned to our store for inspection (if necessary)
Assess whether the defect is covered under warranty
Provide a resolution within 7 business days of receiving the product

For in-store purchases or local customers: Bring the product to our store for immediate inspection.

For online purchases or remote customers: We will provide return shipping instructions. You are responsible for return shipping costs unless the defect is determined to be covered under warranty, in which case we will reimburse reasonable return shipping costs.

5.3 Resolution Options

If your warranty claim is approved, we will provide one of the following remedies at our discretion:

Replacement: Exchange for an equivalent product of similar condition, brand, and value
Repair: Professional repair of the defect (e.g., reshafting, ferrule replacement) at no cost to you
Refund: Full refund of the purchase price
Store Credit: Store credit for the purchase price, valid for one year

Our choice of remedy will depend on product availability, the nature of the defect, and your preference.

5.4 Warranty Claim Denial

If we determine that the defect is not covered under warranty (e.g., due to misuse, normal wear, or undisclosed damage), we will notify you and explain the reason for denial. You may choose to:

Have the product returned to you at your expense
Request a repair estimate (repair costs would be your responsibility)
Donate or dispose of the product (if you choose not to have it returned)

6. Benchmark Warranty Standards for Pre-Owned Golf Equipment

ReGolf's 30-day limited warranty aligns with industry standards established by major pre-owned golf retailers in North America:

Retailer	Warranty Period	Coverage
2nd Swing Golf	30 days	Structural defects, Play Guarantee
GlobalGolf	30 days	Defects in materials/workmanship
Callaway Pre-Owned	30 days	Product satisfaction guarantee
PGA Tour Superstore	30 days	Used club trade-in guarantee
ReGolf Co.	30 days	Structural defects, materials