Privacy Policy
ReGolf Co. 5228 King George Blvd #103, Surrey, BC V3S 1A2
Phone: (604) 282-1168
Website: regolfco.com
Email: privacy@regolfco.com
Effective Date: February 12, 2026
Last Updated: February 12, 2026
1. Introduction
ReGolf Co. ("ReGolf," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (regolfco.com), make purchases through our Shopify store, visit our physical retail location, or otherwise interact with our services.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. Privacy Officer Contact Information
Our Privacy Officer is responsible for ensuring compliance with this Privacy Policy and applicable privacy laws.
Privacy Officer: ReGolf Co. Management
Address: 5228 King George Blvd #103, Surrey, BC V3S 1A2
Email:privacy@regolfco.com
Phone:(604) 282-1168
If you have questions, concerns, or wish to exercise your privacy rights, please contact our Privacy Officer using the information above.
3. Personal Information We Collect
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
Create an account or make a purchase on our Shopify store
Subscribe to our email newsletter or SMS notifications
Scan QR codes in our physical store to receive offers
Contact us via phone, email, or in-person
Participate in promotions, contests, or surveys
Submit product reviews or user-generated content
Types of information collected may include:
Identity Information: Name, username
Contact Information: Email address, phone number, mailing address, billing address, shipping address
Transaction Information: Purchase history, payment information (processed securely through Shopify Payments), trade-in details
Marketing Preferences: Email and SMS subscription preferences, product interests (e.g., drivers, irons, putters), skill level (beginner, intermediate, advanced), budget preferences
Communications: Content of messages you send to us, customer service interactions
User-Generated Content: Photos, videos, testimonials, social media tags (collected with your permission)
3.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect certain information through cookies and similar technologies:
Device Information: IP address, browser type and version, operating system, device identifiers
Usage Information: Pages viewed, time spent on pages, click patterns, referral URLs, search queries
Location Information: General geographic location based on IP address
Cookie Data: See Section 5 for detailed cookie information
3.3 Information from Third Parties
We may receive information about you from:
Shopify: As our e-commerce platform provider, Shopify processes transactions and may share order and customer data with us
Social Media Platforms: If you interact with our social media accounts or tag us in posts, we may collect publicly available information
Analytics Providers: Google Analytics and similar services provide aggregated usage statistics
4. How We Use Your Personal Information
We use your personal information for the following purposes:
4.1 Transaction Processing and Order Fulfillment
Process and complete purchases, returns, and exchanges
Verify payment information and prevent fraud
Arrange shipping and delivery
Issue receipts and invoices
Manage trade-in transactions
4.2 Customer Service and Communication
Respond to inquiries, requests, and complaints
Provide product information and recommendations
Send transactional communications (order confirmations, shipping updates, return notifications)
Communicate about your account or our services
4.3 Marketing and Promotional Activities
With your consent, we use your information to:
Send promotional emails about new arrivals, special offers, and events
Send SMS notifications about limited inventory "gem drops" and exclusive deals
Share weekly "Rack Walk" content and store updates
Provide personalized product recommendations based on your interests and purchase history
Invite you to participate in contests, surveys, or user-generated content campaigns
You may withdraw consent or unsubscribe at any time using the links provided in our communications.
4.4 Business Operations and Analytics
Analyze website traffic and user behavior to improve our services
Conduct market research and develop business strategies
Maintain and improve our website functionality and security
Monitor and prevent fraud, unauthorized access, and illegal activities
Comply with legal obligations and enforce our Terms and Conditions
4.5 Online-to-Offline (O2O) Strategy
Drive foot traffic to our physical store through targeted local content
Capture email and SMS contacts via in-store QR code incentives
Create content assets from in-store experiences (with customer permission)
Build and engage our owned audience through email and SMS campaigns
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and analyze how you use our site.
5.2 Types of Cookies We Use
Essential Cookies: Required for website functionality, including shopping cart operations and secure checkout processes.
Analytics Cookies: Help us understand how visitors interact with our website using services like Google Analytics. These cookies collect aggregated, anonymous data about page visits, traffic sources, and user behavior.
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance. These may include retargeting pixels from platforms like Meta (Facebook/Instagram) and Google Ads.
Preference Cookies: Remember your settings and preferences to enhance your user experience.
5.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
View and delete existing cookies
Block third-party cookies
Block all cookies (note: this may impair website functionality)
Receive notification before cookies are placed
To learn more about managing cookies, visit your browser's help documentation.
Additionally, you can opt out of interest-based advertising through:
Digital Advertising Alliance of Canada (DAAC): youradchoices.ca
Network Advertising Initiative (NAI):optout.networkadvertising.org
Google Ads Settings: adssettings.google.com
6. How We Share Your Personal Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
6.1 Service Providers
We work with trusted third-party service providers who assist with business operations, including:
Shopify: E-commerce platform that processes transactions and stores customer data
Payment Processors: Shopify Payments and other payment gateways that handle payment information securely
Shipping Carriers: Canada Post, courier services for order delivery
Email and SMS Marketing Platforms: Services that deliver newsletters and promotional messages (e.g., Mailchimp, Klaviyo)
Analytics Providers: Google Analytics and similar tools that analyze website traffic
Marketing Partners: Advertising platforms like Meta(Facebook/Instagram) and Google Ads for retargeting campaigns
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
6.2 Legal Compliance and Protection
We may disclose personal information when required by law or when we believe disclosure is necessary to:
Comply with legal obligations, court orders, or government requests
Enforce our Terms and Conditions or other agreements
Protect the rights, property, or safety of ReGolf, our customers, or the public
Detect, prevent, or investigate fraud, security issues, or illegal activities
6.3 Business Transfers
If ReGolf is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our website.
6.4 With Your Consent
We may share your information with third parties when you provide explicit consent, such as:
Posting user-generated content (photos, testimonials) on our website or social media
Participating in contests or promotions involving third-party partners
Opting in to receive communications from partners
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure Sockets Layer (SSL) encryption for data transmitted through our website
Secure data storage with access controls and authentication requirements
Regular security assessments and updates to our systems
Employee training on data protection and privacy practices
Vendor security requirements to ensure third-party service providers maintain appropriate safeguards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods include:
Transaction Records: Retained for 7 years to comply with tax and accounting regulations
Marketing Communications: Retained until you unsubscribe or withdraw consent, plus a reasonable period to honor your preferences
Account Information: Retained while your account is active and for a reasonable period after closure
Analytics Data: Aggregated and anonymized data may be retained indefinitely for business analysis
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
9. Your Privacy Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
9.1 Right of Access
You have the right to request access to the personal information we hold about you. You may request:
Confirmation that we hold your personal information
A copy of your personal information
Information about how your personal information is used and disclosed
9.2 Right to Correction
If you believe your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
9.3 Right to Withdraw Consent
Where we rely on your consent to process personal information(such as marketing communications), you may withdraw consent at any time by:
Clicking the "unsubscribe" link in our emails
Replying "STOP" to SMS messages
Contacting our Privacy Officer at privacy@regolfco.com
Adjusting your account settings (for registered users)
Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.
9.4 Right to Complain
If you are not satisfied with how we handle your personal information, you have the right to file a complaint with:
Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, QC K1A 1H3Phone: 1-800-282-1376Website: priv.gc.ca
9.5 Exercising Your Rights
To exercise any of these rights, please contact our Privacy Officer using the information in Section 2. We will respond to your request within 30 days, as required by PIPEDA. A reasonable fee may be charged for access requests to cover administrative costs.
10. Marketing Communications and Consent
10.1 Express Consent
We obtain express consent before sending commercial electronic messages (emails or SMS) by:
Providing clear opt-in checkboxes during account creation or checkout
Offering QR code sign-ups in our physical store with explicit consent language
Requesting permission before adding you to marketing lists
10.2 Implied Consent
In some cases, we may rely on implied consent based on an existing business relationship, such as:
Transactional communications related to recent purchases
Follow-up communications about products you inquired about
Service-related updates within a reasonable timeframe
10.3 Unsubscribe Options
Every marketing email and SMS includes clear instructions to unsubscribe or adjust your preferences. You may also:
Email privacy@regolfco.com with "Unsubscribe" in the subject line
Call (604) 282-1168 to update your communication preferences
Log in to your account (if applicable) to manage preferences
We will process unsubscribe requests within 10 business days.
11. Third-Party Links
Our website and communications may contain links to third-party websites, social media platforms, or services that are not operated by ReGolf. This Privacy Policy does not apply to those third-party sites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 13 (or the applicable age of majority in their jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information promptly.
13. International Data Transfers
Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States, where our service providers (such as Shopify) operate.
When your information is transferred outside Canada, it is subject to the laws of the destination country, which may differ from Canadian privacy laws. However, we take steps to ensure that your information receives an adequate level of protection through contractual commitments with our service providers.
By using our services, you consent to the transfer of your information to other countries as described in this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Post the revised policy on our website
Notify you of material changes via email (if we have your email address) or prominent notice on our website
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
ReGolf Co. Privacy Officer 5228 King George Blvd #103, Surrey, BC V3S 1A2
Phone: (604) 282-1168
Email: privacy@regolfco.com
Website: regolfco.com
We are committed to addressing your privacy concerns in a timely and transparent manner.
16. Acknowledgment and Consent
By using our website, making purchases, subscribing to our communications, or otherwise interacting with ReGolf, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
END OF PRIVACY POLICY